Today I had a challenge with some technology that affects our firm. The key issue is we are paying for poor performing technology, so I contacted the service provider to discuss the issues that we are having.
In my initial interaction with the service provider, I asked if we could receive some sort of partial credit because of the extended dysfunction and lack of an acceptable base performance level of our devices.
Based upon the answers from multiple customer service personnel, the problem is systemic, and its resolution cannot be immediate.